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Fulfillment and Customer Service Policies

Thank you for visiting CryptoTaxAudit! We value transparency and aim to provide a seamless experience for our customers. This document outlines essential aspects of our business and customer policies.


1. Description of Our Services

Service Offered: 

  • Subscription Plans: Multiple subscription levels designed to address different tax and compliance needs, including audit defense, IRS response services, and ongoing tax consultation for cryptocurrency holders.

  • Tax Preparation: Full-service tax preparation specifically for crypto investors, ensuring accurate filings that integrate both crypto and non-crypto income sources, tailored to minimize tax liabilities.

  • Crypto Gain Calculations: Specialized calculations to track gains, losses, and transactions across multiple exchanges and wallets, ensuring compliance with IRS reporting requirements and clarity in your tax obligations. 

2. Purchase Currency

All pricing is listed in USD.
Please note that international purchasers may incur currency conversion fees based on their payment method or financial institution’s terms.

3. Customer Service Contact Information

We are committed to clear communication. Customers may reach us through the following contact options:

For immediate assistance or inquiries regarding subscriptions, billing, or service details, please contact us via email.

4. Fulfillment Policies

Refund Policy

We offer a 90-day money-back guarantee for subscription plans. Tax preparation and Crypto gain calculations clients can cancel at any time before the work has commenced and receive a full refund. 
Please email info@cryptotaxaudit.com to discuss specific refund inquiries.

Subscription Cancellation Policy

Subscribers may cancel at any time through the "My Account" section on our website.
Cancellations are effective at the end of the current billing cycle, after which no further charges will apply.

Access and Delivery

  • Instant Access: Once a payment is confirmed, access to relevant resources and services is granted within 24 hrs.
  • Ongoing Access: Subscription benefits and access to relevant tools remain active as long as the subscription is current and in good standing. 

5. Legal or Export Restrictions

CryptoTaxAudit services are currently available only to residents in jurisdictions where cryptocurrency tax services are allowed by law.
We do not provide services to countries under export or service restrictions as designated by applicable regulatory authorities.

6. Privacy Policy

Your privacy is important to us. CryptoTaxAudit is committed to protecting your data in compliance with international privacy laws.
Please refer to our full Privacy Policy for information on how we collect, store, and protect personal information, as well as details on data disclosure.

7. Business Address

CryptoTaxAudit
2810 N Church St
Willmington, DE
19802

8. Promotions and Discounts

We occasionally offer promotions and discounts. The terms and conditions of each promotion will be clearly presented at the point of signup, with eligibility details and expiration dates specified. Any promotion-related inquiries can be directed to info@cryptotaxaudit.com.

9. Website Security and Customer Payment Information

  • PCI Compliance: We prioritize your security and comply with PCI standards for data protection. Payment information is securely processed through Stripe, a trusted payment processor, which employs industry-standard encryption and security protocols.
  • HTTPS Encryption: Our website uses HTTPS to secure all interactions, including payment data, ensuring confidentiality.
  • Data Handling: We never store sensitive payment information on our servers. For more details, please refer to our Privacy Policy.

10. Accepted Payment Methods

We accept all major credit cards. Payment icons, including Visa, Mastercard, American Express, and Discover, are displayed on our checkout page to provide a seamless purchase experience. Apple Pay is available for invoiced payments only. 


For any questions or clarifications regarding these policies, feel free to contact us at info@cryptotaxaudit.com.